Warranty & Product Registration
Get warranty information about your products, and register them for our limited warranty.
Warranty Department
Monday through Friday 8:00am to 5:00pm (Arizona Time)
Please note Daylight Savings is not observed in the state of Arizona.
Warranties ship within 3 business days. Please allow adequate time for USPS delivery.
Email: warranty@serfas.com (or complete provided Warranty form below)
Phone: 623.888.5841
Please address Warranty returns to:
Serfas, Inc.
Warranty Department
2333 W. Utopia Road
Phoenix, AZ 85027
Product Warranty Terms
Limited Lifetime Warranty
Serfas® warrants to the original purchaser that the product is free of defects in material, construction, and/or workmanship for the lifetime of the product.
This warranty does not apply to normal wear and tear, damage due to heat, environmental factors, misuse, or negligence. Alteration to or tampering of product voids all coverage.
This warranty is in lieu of all other agreements, general or specific, express or implied. No representative or person is authorized to assume liability on behalf of Serfas® in connection with the sale and use of this product. Serfas® reserves the right to request the return of any product submitted for warranty consideration and a proof of purchase by the original owner from an authorized Serfas retailer.
Shipping costs of warrantied items will be charged to the person requesting the claim. Due to availability, technological, styling, and/or design advances Serfas® reserves the right to replace warrantied items with a product equal to or better than the original submitted item based on product specifications (not by price).
Submitting a warranty claim to Serfas® is an acknowledgment of having read and understood these terms.
90 Days With Receipt
Serfas® Bar Tape is covered by our 90 Day Warranty which guarantees a product free of defects in material, construction, and/or workmanship up to 90 days after purchase. This warranty does not apply to damage due to heat, environmental factors, misuse, or negligence.
Limited Lifetime Warranty
(Applies Only to Silicone Bar Tape – SKU: BTSIL-BK, BTSIL-RD, BTSIL-WT)
Serfas® warrants to the original purchaser that the product is free of defects in material, construction, and/or workmanship for the lifetime of the product.
This warranty does not apply to normal wear and tear, damage due to heat, environmental factors, misuse, or negligence. Alteration to or tampering of product voids all coverage.
This warranty is in lieu of all other agreements, general or specific, express or implied. No representative or person is authorized to assume liability on behalf of Serfas® in connection with the sale and use of this product. Serfas® reserves the right to request the return of any product submitted for warranty consideration and a proof of purchase by the original owner from an authorized Serfas retailer.
Shipping costs of warrantied items will be charged to the person requesting the claim. Due to availability, technological, styling, and/or design advances Serfas® reserves the right to replace warrantied items with a product equal to or better than the original submitted item based on product specifications (not by price).
Submitting a warranty claim to Serfas® is an acknowledgment of having read and understood these terms.
30 Days With Receipt
Serfas® Bike Travel Cases are covered by our 30 Day Warranty which guarantees a product free of defects in material, construction, and/or workmanship up to 30 days after purchase. This warranty does not apply to damage due to heat, environmental factors, misuse, or negligence. Purchase must be from authorized Serfas retailers for eligibility.
90 Days With Receipt
Serfas® Bottle Cages are covered by our 90 Day Warranty which guarantees a product free of defects in material, construction, and/or workmanship up to 90 days after purchase. This warranty does not apply to damage due to heat, environmental factors, misuse, or negligence. Purchase must be from authorized Serfas retailers for eligibility.
Limited Lifetime Warranty
Serfas® warrants to the original purchaser that the product is free of defects in material, construction, and/or workmanship for the lifetime of the product.
This warranty does not apply to normal wear and tear, damage due to heat, environmental factors, misuse, or negligence. Alteration to or tampering of product voids all coverage.
This warranty is in lieu of all other agreements, general or specific, express or implied. No representative or person is authorized to assume liability on behalf of Serfas® in connection with the sale and use of this product. Serfas® reserves the right to request the return of any product submitted for warranty consideration and a proof of purchase by the original owner from an authorized Serfas retailer.
Shipping costs of warrantied items will be charged to the person requesting the claim. Due to availability, technological, styling, and/or design advances Serfas® reserves the right to replace warrantied items with a product equal to or better than the original submitted item based on product specifications (not by price).
Submitting a warranty claim to Serfas® is an acknowledgment of having read and understood these terms.
Warranty Policy
The specific warranty covering your Serfas bicycle is governed by the law of the state or country in which it was purchased, and applies only to bicycles purchased from Authorized Serfas Retailers.
Frames and Forks:
Serfas frames made from steel or aluminum (Dart and Dash e-bikes) are warranted by Serfas Bikes, 2333 W Utopia Rd, Phoenix, AZ 85027 against manufacturing defects in materials and/or workmanship for the lifetime of the original owner.
Components:
All other components, frame fixtures and finishes (paint and decals) are warranted against manufacturing defects in materials and/or workmanship for a period of one year from the date of original retail purchase. Forks (other than those made by Serfas – for example, a Rockshox suspension fork) are not covered by this limted warranty, but are separately covered by the stated warranty of their manufacturer. Stripped threads due to user error are not covered by this warranty.
90 Days With Receipt
Serfas® Gloves are covered by our 90 Day Warranty which guarantees a product free of defects in material, construction, and/or workmanship up to 90 days after purchase. This warranty does not apply to damage due to heat, environmental factors, misuse, or negligence. Purchase must be from authorized Serfas retailers for eligibility.
90 Days With Receipt
Serfas® Grips are covered by our 90 Day Warranty which guarantees a product free of defects in material and/or workmanship up to 90 days after purchase. This warranty does not apply to damage due to heat, environmental factors, misuse, or negligence. Purchase must be from authorized Serfas retailers for eligibility.
2 Year Crash Replacement Program*
- First Year – free crash replacement within first year of original purchase with receipt
- Second Year – 50% off crash replacement with receipt
Purchase must be from authorized Serfas retailers for eligibility.
*Warranty Registration Is Required
Limited Lifetime Warranty
Serfas® warrants to the original purchaser that the product is free of defects in material, construction, and/or workmanship for the lifetime of the product.
This warranty does not apply to normal wear and tear, damage due to heat, environmental factors, misuse, or negligence. Alteration to or tampering of product voids all coverage.
This warranty is in lieu of all other agreements, general or specific, express or implied. No representative or person is authorized to assume liability on behalf of Serfas® in connection with the sale and use of this product. Serfas® reserves the right to request the return of any product submitted for warranty consideration and a proof of purchase by the original owner from an authorized Serfas retailer.
Shipping costs of warrantied items will be charged to the person requesting the claim. Due to availability, technological, styling, and/or design advances Serfas® reserves the right to replace warrantied items with a product equal to or better than the original submitted item based on product specifications (not by price).
Submitting a warranty claim to Serfas® is an acknowledgment of having read and understood these terms.
Light Batteries Warranty – One Year Coverage
Serfas® batteries are covered by a 1 year warranty from the original date of purchase. This covers the battery and battery internals.
Limited Lifetime Warranty
Serfas® warrants to the original purchaser that the product is free of defects in material, construction, and/or workmanship for the lifetime of the product.
This warranty does not apply to normal wear and tear, damage due to heat, environmental factors, misuse, or negligence. Alteration to or tampering of product voids all coverage.
This warranty is in lieu of all other agreements, general or specific, express or implied. No representative or person is authorized to assume liability on behalf of Serfas® in connection with the sale and use of this product. Serfas® reserves the right to request the return of any product submitted for warranty consideration and a proof of purchase by the original owner from an authorized Serfas retailer.
Shipping costs of warrantied items will be charged to the person requesting the claim. Due to availability, technological, styling, and/or design advances Serfas® reserves the right to replace warrantied items with a product equal to or better than the original submitted item based on product specifications (not by price).
Serfas® does not offer spare keys. In the event of lost or stolen keys an entirely new lock with key set must be purchased.
Submitting a warranty claim to Serfas® is an acknowledgment of having read and understood these terms.
Limited Lifetime Warranty
Serfas® warrants to the original purchaser that the product is free of defects in material, construction, and/or workmanship for the lifetime of the product.
This warranty does not apply to normal wear and tear, damage due to heat, environmental factors, misuse, or negligence. Alteration to or tampering of product voids all coverage.
This warranty is in lieu of all other agreements, general or specific, express or implied. No representative or person is authorized to assume liability on behalf of Serfas® in connection with the sale and use of this product. Serfas® reserves the right to request the return of any product submitted for warranty consideration and a proof of purchase by the original owner from an authorized Serfas retailer.
Shipping costs of warrantied items will be charged to the person requesting the claim. Due to availability, technological, styling, and/or design advances Serfas® reserves the right to replace warrantied items with a product equal to or better than the original submitted item based on product specifications (not by price).
Submitting a warranty claim to Serfas® is an acknowledgment of having read and understood these terms.
90 Day Comfort & Satisfaction Guarantee
Guaranteed Comfort
We understand finding the perfect saddle can be tough, which is why every Serfas® saddle is backed by our 90 Day Comfort and Satisfaction Guarantee. If within 90 days you are not completely satisfied, please return the saddle in its original condition along with receipt to the store of purchase.
If saddle installation assistance is needed, please consult with your local bike shop for help with installation or contact Serfas® Warranty Department.
Limited Lifetime Warranty
Serfas® warrants to the original purchaser that the product is free of defects in material, construction, and/or workmanship for the lifetime of the product.
This warranty does not apply to normal wear and tear, damage due to heat, environmental factors, misuse, or negligence. Alteration to or tampering of product voids all coverage.
This warranty is in lieu of all other agreements, general or specific, express or implied. No representative or person is authorized to assume liability on behalf of Serfas® in connection with the sale and use of this product. Serfas® reserves the right to request the return of any product submitted for warranty consideration and a proof of purchase by the original owner from an authorized Serfas retailer.
Shipping costs of warrantied items will be charged to the person requesting the claim. Due to availability, technological, styling, and/or design advances Serfas® reserves the right to replace warrantied items with a product equal to or better than the original submitted item based on product specifications (not by price).
Submitting a warranty claim to Serfas® is an acknowledgment of having read and understood these terms.
Limited Lifetime Weatherproof Guarantee (Elements®)
The Serfas® Elements saddle line is covered by a Weatherproof Guarantee to the original purchaser. This coverage guarantees protection against damage to the saddle cover caused by exposure to water and sunlight. This warranty does not express or imply that damage caused due to crashing, improper use, abuse, or negligence is covered.
There will be a $15.00 processing fee. If a claim is made for a model no longer available Serfas® reserves the right to send a replacement of a similar size and style.
Customers outside of the United States please check with your local distributor for warranty information in your country. (International Distributor List, Click Here)
90 Days With Receipt
Serfas® Shoes are covered by our 90 Day Warranty which guarantees a product free of defects in materials, construction, and/or workmanship up to 90 days after purchase. This warranty does not apply to damage due to heat, environmental factors, misuse, or negligence. Purchase must be from authorized Serfas retailers for eligibility.
30 Days With Receipt
Serfas® Tires are covered by our 30 Day Warranty which guarantees a product free of defects in material and/or workmanship up to 30 days after purchase. This warranty does not apply to damage due to heat, environmental factors, misuse, or negligence.* Purchase must be from authorized Serfas retailers for eligibility.
*Non-Tubeless Designated Tires Used In Tubeless Setups Will Void Warranty
Non-tubeless and tubeless tires are designed and manufactured to different functional standards, criteria, and specifications per their intended use. Modern tubeless tire setups represent a great advancement in tire and flat prevention technology and allows significantly lower tire pressures to be run to achieve increased grip and a smoother ride, most notably for MTB riding. Running non-tubeless compatible tires in a tubeless tire setup is an unsafe practice and not recommended by Serfas®. Installing non-tubeless-ready tires in place of proper tubeless-ready tires in a tubeless setup can be dangerous and in doing so will void the warranty on the tire as this constitutes unintended and improper use of the product.
We urge all consumers to educate and familiarize themselves on the differences between tubed and tubeless tire setups if you are already not familiar with the characteristics of each of these tire systems. It is important to choose and only use components and equipment that correctly meets all compatibility criteria necessary for your tire setup.
90 Days With Receipt
Serfas® Tools are covered by our 90 Day Warranty which guarantees a product free of defects in material and/or workmanship up to 90 days after purchase. This warranty does not apply to damage due to heat, environmental factors, misuse, or negligence. Purchase must be from authorized Serfas retailers for eligibility.
